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FAQ

​How Do I Place An Order?

 

Easy! Find which product you would like to purchase, be it one of the handmade pieces of jewellery, amazing crystals or the bamboo fibre travel mugs and then enter in what size (if applicable) and how many you want.

 

Shipping

 

We ship using Sendle or Australia Post's Registered Post bags for Australia wide deliveries. These are charged at $8.90.


For international shipping, we use the Australia Post's International Registered Post. These are charged at $25.00 for products under 500g. For products that need to be boxed and are over 500g, prices for international shipping is $36.40.


Once dispatched, all shipping and tracking is done by Sendle or Australia Post and is no longer in the hands of Evante Crystals. 

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Payments

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All payments can be made through our online system or through PayPal.

​​Returns & Refunds

 

I gladly accept returns and cancellations. Contact me within: 14 days of delivery and return items back within: 30 days of delivery.

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Request a cancellation: before item has dispatched. I don't accept exchanges, but please contact me if you have any problems with your order.

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The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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  • Digital downloads

 

Conditions of return

 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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